Tips On How to Retain Military Veteran Employees

military veteran employeesIn a recent Q&A session, Recruiting Daily Advisor asked Diane Hudson, a career coach, resume writer, and speaker specializing in military conversion and transition assistance, for insight into how employers can improve veteran retention.

Military veterans have a very low unemployment rate in recent years, 3.9 percent as a group. However,  a 2016 U.S. Chamber of Commerce Foundation study finds 44 percent of veterans leave their first post-military jobs within a year, and an additional 15 percent leave by their two-year work anniversary.

Here is the Q&A session and great tips on how employers can retain military veteran employees:

Retaining Military Veterans: The Next Battle for Employers

Veteran and Military Job Search Opportunities

Military experience? Leaving the Military and looking for a new job or career?

Use these links and articles for help during your job search:

1.) Veteran Friendly and Military Friendly Employers

2.) All “Veteran Job Search” Articles by Diane Hudson

3.) Diane was recently interviewed by AARP for an article on military transitions.

View the article here: Out of Uniform and Into the Job Market


Thank you,


Attention CPCC’s & PARW/CC Members!

recruiting trends logo




Receive $400 Off!

Diane Hudson, Director of the Certified Professional Career Coach (CPCC) program and Board Member of the Professional Association of Resume Writers & Career Coaches (PARW/CC) is offering a special promotion, in collaboration with Recruiting Trends, for Certified Professional Career Coaches and members of PARW/CC to attend the Recruiting Trends conference in Las Vegas on October 28-30, 2014.

If you are interested in learning the “backside of the hiring process,” this is a must-attend conference!

Practicing recruiters from major organizations and leading researchers and influencers in the field come together to exchange ideas and share insights.

Notable brands and speakers on the agenda include: Microsoft, Bloomberg, Time Warner, Intuit, Ralph Lauren, JWT Inside, Riot Games, Lockheed Martin, Blackboard, Intuit, Pandora, and more.

Diane has attended each year since 2007 and would not miss it.

Recruiting Trends is offering a $400 discount off the regular rate by using this code and link: 109553

Don’t forget to seek Diane out and say hi if you decide to attend this resource-rich industry conference.

I hope to see you there!


Career Coaching Competency: Powerful Questioning

This is Article #4 in our New Series: The “Must Knows” of Career Coaching – Core Competencies

By Diane Hudson Burns, CPCC, CEIP, CPRW
Director, Certified Professional Career Coach Program

Communicating Effectively means asking Powerful Questions.

“Career Coaching is a query-based approach to guiding job seekers to self-actualization and discovery of career choices and professions.

It is about effective communication, leading a job seeker to discover for himself an appropriate career path and requirements, as well as building a strong foundational partnership between the coach and the job seekers.

Effective communications are critical to facilitate career success and progress.

Learning to listen well and to pose gripping questions is the mastery behind Career Coaching.” – From Module 3, Certified Professional Career Coach program.

The Job Seeker’s Perspective

Very often, job seekers looking for a job, promotion, or career path, ask questions like:

  • “What do you think I should do?”
  • “How can you find me a job?”
  • “Tell me what to do.”
  • “What contacts do you have who can help me? Do you have insider leads?”
  • “Can you guarantee me a job?”
  • “How soon can I get a job?”
  • “I can do anything – just give me a good resume – and I can ace the interview.”

Well, the answer to these questions, are questions. By turning the job seeker’s questions into questions, he is then required to determine the answers and brainstorm though the process:

“What do you think I should do?”

  • Well, what do you think you should do?
  • What are your options?
  • What are your immediate options?

“How can you find me a job?”

  • Tell me about your last job search?
  • How do you think this job search will be different from your last job search?
  • What was your last job search like?

“Tell me what to do.”

  • What do you want me to tell you to do?
  • What do you want / need to know about job search or career management?
  • What decisions are you making at this juncture?

“What contacts do you have who can help me? Do you have insider leads?”

  • How do you identify contacts?
  • Tell me about your social media plan.

“I can do anything – just give me a good resume – and I can ace the interview.”

  • What do you mean when you say, ‘you can do anything’?
  • What type of jobs are you looking for?
  • What skill sets do you have that are a good fit for a target job?
  • What gaps might you have in targeting certain positions?

The Query System

By asking questions as a follow up to questions, this places the job seeker in the position of having to think through options, decisions, and discussion points. As a coach, I coach job seekers to make decisions based on asking a series of questions, and allowing them the joy and subsequent consequences of making a decision.

Powerful questioning and probing questions help move job seekers into a position of thought – they may experience the “Ah Ha” moment, as they are moved to action considering ideas they may have not thought of otherwise. As job seekers move to a position of making a decision, they may not feel as “stuck”, when options are revealed.

More Questions

Continuing the question string, job seekers may consider the following probing questions:

  • Considering your values, what is important in this decision?
  • Considering what motivates you, what is important to you in this decision?
  • What does your pro/con list look like?
  • How committed are you to our work together?
  • How committed are you to this path, versus the other path?
  • What is the best action to take right now? Why?
  • What might be the consequences of that decision?
  • How does this fit with your five-year plan?
  • What patterns do you recognize that you fall into most often?

Question Types

Powerful questions begin with “What”, “Why” and “How”; or include “Describe”, “Tell me about”, “Explain that in detail”, “If you did…, how would that look?”. Open-ended questions help job seekers to think and develop full responses.


Rephrasing or reframing questions asked by job seekers, and clarifying what was said, helps job seekers “hear” their question from a different perspective.

  • It sounds to me like you feel …. about this situation? Is that correct?
  • What I hear you saying is … ?

This rephrasing allows the job seeker to say, “No, what I meant was ….” Or, “Yes, that is exactly right.”


Powerful questioning is a strong tool to help job seekers make decisions; shift the focus of a job search; develop a career management plan; learn how to negotiate a salary; identify goals, values, and motivations; select an occupational interest; or identify gaps in knowledge or education versus target jobs. Working with a career coach, job seekers are able to make tough and life-time-impacting decisions. Working with a career coach, job seekers will more clearly understand the decisions they need to make in their quest for employment-related requirements, and be encouraged along the path of stretching their comfort zones, and learning how to make decisions through their own self-awareness and discovery.

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View all articles in this series: The ‘Must Knows” of Career Coaching – Core Competencies

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Career Coaching Competency: Active Listening

This is Article #3 in our New Series: The “Must Knows” of Career Coaching – Core Competencies

By Diane Hudson Burns, CPCC, CEIP, CPRW
Director, Certified Professional Career Coach Program

Today we will explore the importance of Communicating Effectively focused on Active Listening.

As a career coach, Listening is not about us – it is about the job seeker (or other person). Careful listening leads to query / questioning that reveal information needed by the job seeker to prepare a successful career search plan. Effective communication is important in developing and maintaining positive relationships and co-creating the coach-job seeker partnership.

Typically, when we think of communicating, we think of talking, speaking, consulting, or presenting. However, speaking is only a part of the communication equation.

Fifty-five percent of communication is what a person looks like; 38% of communication is what a person sounds like; and seven percent of communication is what a person says. So, if only seven percent of communication is what someone says – active listening is an integral part of communication


Listening means making a conscious effort to hear a sound and is a form of effective communication – it is the art of evaluating a spoken message. Sincere listening is attentive and open; and the listener is able to reflect the content and even the feelings of the speaker.

Active listening goes beyond turning off the radio or TV, and removing other distractions that may cause a problem in the ability to receive information. Certainly, turning off distracters will help you listen better. Beyond that, active listening requires a listener to understand, interpret, and evaluate what s/he heard.

The majority of people would rather talk than listen. Moreover, while someone is talking they are thinking what they might say when the speaker stops. Or they interrupt him/her in the middle of the sentence. These interruptions can be upsetting and distracting to the speaker; and prevent the listener from actually hearing and understanding what the speaker said. Research indicates that the average person listens for only 17 seconds before interrupting and interjecting his/her own ideas.

Practice Active and Reflective Listening

There are some exercises you can use to practice active listening:

  • Listen to a recorded message – and then repeat or summarize the story. Then listen again, to see how much of the story you got correct.
  • Listen to someone read a passage from a book or newspaper article, and then summarize and report back what you heard.
  • Listen to someone read directions to build something simple, i.e., connect a computer, remove and clean a garbage disposal drain pipe; install a shower head, or other, and see how well you are able to complete the task, without having the directions repeated.
  • Practice listening for a potential job seeker’s name when they call on the phone – repeat his/her name during the conversation.
  • Practice listening for a person’s name at a networking meeting – repeat his or her name back during your interaction.
  • Close your eyes for three minutes. Make a list of all the sounds you hear (try not to fall asleep).

A Good Listener

This does not include if the listener does not actually speak verbally, s/he is thinking of what to say next.

As you begin to listen even more to a job seeker’s situation, begin by asking some clarifying and reflective questions to glean additional information:

  • Do you mean…?
  • Can you further describe / specify?

Listening Between the Lines

In addition to listening to the words your job seekers speak, you will want to learn to listen between the lines, and listen for the tone of the message, the goals being presented, and attitudes. After working with a job seekers for a session or two, you will learn his style and learn to listen for changes in behavior and attitude – these changes may indicate sadness, happiness, excitement, or other needs/issues. You may also identify a change in direction.

For example, a job seeker may talk all along about finding a new job; and suddenly he wants to get a promotion. That will now become a new topic to explore.


If you find yourself interrupting others, interjecting your opinion, and offering advice, both with job seekers and in your personal life, you may want to take the lesson to heart, and practice active listening.

Feel free to make comments below or contact me with any questions!

Wishing You Success,


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View all articles in this series: The ‘Must Knows” of Career Coaching – Core Competencies

Read about our Complete Career Coach Certification Program

The Latest Job & Career Search Trends, Tips and Tactics

Career Search TrendsAs many of you know, job and career search strategies are changing fast!

A few months back, I attended and spoke at an event called “Brain Day.”

If you’re not familiar with “Brain Day,” it’s an event where career professionals meet to brainstorm trends and best practices in the now, the new, and the next in careers. Events were held in the US, Canada, UK, Australia, and Russia. It was an extraordinary day!

The event is presented by the Career Thought Leaders Consortium.

I’ve attached the Event White Paper here.

On this paper, you’ll find hundreds of valuable facts, tips, insights and more.

USA News/Money wrote a nice wrap up of the conference and listed 10 Emerging Job Search Trends

Here are just a few of our favorites from their article:

  • Mobile apps will be the next big thing for applying for jobs. This trend has already emerged and is projected to grow rapidly.
  • Resumes will become an aggregation of social media. Some project less content but with more links to work projects, social media, video bios, contact options, infographics, and other online bio bits.
  • Younger job seekers approach career communications differently. Millennials are more comfortable with video and online representation. They think a paper resume is stagnant; they can’t “post or tweet” it. They are shunning email.
  • People are being hired without an in-person interview. Skype or Facetime may be used to replace face-to-face interviews altogether, saving companies money.
  • Mindvalley is a company that is leading the way in networking. They host large company parties and have all their employees bring their two smartest friends; they routinely poach people from McKinsey and Google. Instead of spending $3K on a job posting, they will spend $3K on a party for their employees.
  • Career professionals project a new economic model where people have multiple revenue streams instead of one job. By 2020, the prediction is that 50% of employees will work project to project; many will be self-employed.

Are you using the latest tips and tactics in your job & career search? By researching and utilizing these strategies, you’ll place yourself at a definite advantage over other job seekers.

Whether you are in the job/career search market, or working to coach others, these insights are extremely valuable and I hope they help you!




Teaching Job Search and Resume Application Procedures for Our Military

Federal job search and resume application procedures - San Diego
Having fun teaching Job Search and Resume Application Procedures for Wounded Warriors at the Naval Medical Center in San Diego

Every month, I work with our military teaching them job search and resume skills.

Often, I travel to bases around the world to do classes in person.

I am so very grateful for our military men & women and their dedication & service to our country!

I’m also grateful for the privilege to be able to work with so many really great people.

I wanted to do a quick post on some of my travels…

Here are just a couple of the classes I’ve been able to teach and the awesome people I’ve met:

– Job Search and Resume Application Procedures for Wounded Warriors at Camp Pendleton in CA Job Search and Resume Application Procedures - Ca

We had a great class & I met many awesome people.

One of my students, Jeremy Jordan, lives in Boise (my home town also) and his wife was there awaiting his return.

When I returned, I was able to go to lunch with his wife Allie.

Jeremy is to my right in the green t-shirt.

I was able to meet and work with other CPCC’s (Certified Professional Career Coaches) here also.

– Networking and Social Media for TAP, ACAP and Airmen and Family Readiness Specialists at Ramstein Air Force Base in Germany. Certified Professional Career Coaching - Germany

In Germany, we went over in depth on how to use LinkedIn to network and for job search success.

I was able to meet three CPCCs at Ramstein Air Force base including Susan Williams, who has worked with Diane on the phone for three years and coordinates all the webinars and CPCC registration I also train the Airmen and Family Readiness Assistance Specialists in monthly webinars with a group of career counselors.

The career counselors are online from the United Kingdom, Germany, Italy, Turkey, the Azores, and in between. Topics include job search, interviewing, trends in job search, social media, networking, resume writing, career management, and more.

I’m having fun & just wanted to shout out how grateful I am to our military service men and women!

And… the privilege it is to serve you. Thanks! Diane

NCDA Conference Presents: “Mastering The Federal Job Search”

Hello Clients and Colleagues,

I wanted to share some information that will help you in your Federal Job Search endeavors!

On Friday, June 22nd I’ll be speaking at the National Career development Association (NCDA) Conference in Atlanta, GA. and giving a “mini course” entitled:

“Mastering The Federal Job Search” – Breaking Through the Federal Job Search Maze

The Federal government employs 1.8 million employees with a range of job titles. This course offers practical guidance for targeting, applying for, and landing Federal employment.

The course is interactive and includes demonstrations of online Federal applications, self-assessment questions, Federal job boards, and development of accomplishments for Federal resumes. I’ll also cover Federal Resume Development & Managing through USAJOBS.GOV (The Federal Governments Official Jobs Site)

The conference will be offering extensive career development information. There are too many events to mention! You can go here top see the “Conference at a Glance” and more info…

I’m excited to have this opportunity and would like to invite you to join me.

I hope to see you there!

To your success,


Diane Received First Annual Industry Award 2010

CMA Career Industry Mentor Award

New Orleans, LA — May 1, 2010. At the 2010 Career Management Alliance event, The Alliance Master Team selected Diane Hudson Burns, Career Coach & Resume Writer; Director, Certified Professional Career Coach Program, Professional Association of Resume Writers; Federal Resources Expert; expert at; and principal of Career Marketing Techniques, as a distinguished recipient of the Mentor Award.

The Mentor Award honors individuals who have guided others in tradecraft, entrepreneurship, and community building.

“It takes a lot of dedication and perseverance to be called a ‘mentor’.” says Liz Sumner, Director, Career Management Alliance. “Through her dedicated teachings and contemporary wisdom, Ms. Hudson Burns has inspired her colleagues to step up their own levels of career management. She leads via her excellence.”

Ms. Hudson Burns has an especially strong record of writing career change and Federal government resumes with successful results for career transition and position placement. She has been quoted in major national newspapers’, including the Career Builder sections of The Baltimore Sun, the Los Angeles Times, and the Dayton Daily News.

Ms. Hudson Burns is an alumni of California State Polytechnic University-Pomona.

About Career Management Alliance

Founded in 1999, Career Management Alliance (formerly Career Masters Institute) is trusted as the world’s leading professional association dedicated to linking all divisions within the careers industry.

A distinctive community that values the strength of diverse knowledge, the Alliance attracts members from assorted career backgrounds, such as resume writing, career coaching, career counseling, college and university career development, government and military career transition, outplacement, recruiting, and HR.

The Alliance mission is to bridge all sectors of the industry and provide the connections, the content, and the credibility that contribute to each of our members’ success and the overall visibility and of the careers industry as a whole.

Announcing exciting news – Diane is co-author of a new book: “The New SES Application”

Diane Hudson Burns is co-author of the new book: “The New Senior Executive Service Application” due in book stores in August 2011.

Meet Diane in Baltimore at the Federal Career training Institute from September 8-9 for the SES Application Writing Course:

SES ECQ & Applications Book Reviews

“The SES application process is very complex and changed recently, so I wanted to read about how to apply now. This book streamlined and explained the process in an easy to understand format. I was particularly interested in the Leadership Journey chart and as I read the chart, I was wishing that I had seen that information years ago as I moved up the career ladder. I learned that this process is a great basis for applying for GS 13/14/15 positions, so I will lend this book to my friends.”

“The case studies are a good visual and it describes the differences between the resume types – and I really liked the before and after examples.”

“I also liked that there are exercises, and samples of resumes, ECQ’s, TQ’s and keyword exercises as well as tips from the disapproval letters. This was a very helpful book!”

Learn more about The New SES Application Book here…

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